MINDSET

Mindset is the set of beliefs people hold about their ability to grow, learn, and adapt.
It shapes how they approach problems, feedback, and change — whether they lean in… or shut down.

One of the biggest blockers to fixing broken processes isn’t time, tools, or budget — it’s mindset.

When people get used to things not working, they stop trying to fix them. Not because they don’t care — but because they’ve raised ideas before and nothing changed.

Maybe the timing was off. Maybe they weren’t listened to. Maybe they didn’t know how to explain the fix, just that something was broken. Eventually, they stop speaking up altogether.

That’s when “it is what it is” creeps in. People make do. Workarounds become the norm. And the process just keeps limping on — dragging team morale, efficiency, and trust down with it.

That’s where we come in — bringing a fresh pair of eyes, asking the right questions, and helping teams believe again that better is possible.

Trait
Growth Mindset
Fixed Mindset
Skills/Capability
Can be developed
Your’re either good at ‘it’ or you aren’t
Feedback
Useful not personal
Defensive
Challenge
Leans into
Avoids
Learning & Development
Focused
Stays Familiar
Says
“I’ve not cracked it yet”
“This is how I’ve always worked”